KINGJET USA RETURN AND EXCHANGE POLICY

 

Return, Refund & Exchange Policy

Thank you for choosing KingjetUSA. We value your trust and are committed to supporting you in the event of any issues.

 

---

 

General Policy

· All sales of materials, printers, and equipment are final.

· Once ink has been installed in a printer, the item cannot be returned or exchanged.

· Any issues related to printers or equipment must be handled in accordance with the applicable warranty terms and conditions.

 

---

 

Returns Eligibility

· Unopened and undamaged supplies may be eligible for return.

· Items must be in their original packaging and in resalable condition to qualify.

· Return or exchange requests must be submitted within 14 days of purchase.

 

---

 

Damaged or Defective Items

· If any material, part, or equipment arrives damaged or defective, please do not open, install, or operate the item.

· Contact us immediately so we can initiate a case and coordinate with the shipping carrier to investigate and resolve the issue.

 

---

 

Important Delivery Inspection Requirements

· Customers are responsible for inspecting all shipments upon delivery before signing the Proof of Delivery (POD).

· In case of visible damage:

o Take clear photos and videos of the packaging and product

o Request a damage report from the delivery driver

 

---

 

Return Shipping

· Customers are responsible for purchasing the return shipping label for eligible returns.

 

---

 

Shipping Responsibility

· KingjetUSA is not responsible for delays caused by shipping carriers once the package has been handed over to them.