When you choose Kingjet USA, you are not just buying a machine; you are investing in a proprietary, standalone brand with a complete supply ecosystem designed for your business growth. Backed by 18 years of digital printing R&D, our machines feature premium components like industrial-grade reinforced metal bodies and advanced BYHX and Honson boards optimized for industry-standard Epson, Toshiba, and Ricoh printheads. More importantly, we bridge the gap between factory-direct pricing and reliable, USA based technical expertise. We are here to make professional printing stress-free, profitable, and accessible.

We know that in the printing business, time is money. Because we operate out of our own USA warehouse network, we provide incredibly fast shipping. Once your payment is cleared, we arrange same-day shipment for in-stock items. If you are located in the Houston or Dallas areas—or want to save on freight—we offer convenient local pickup options directly from our major Texas facilities. For more comprehensive details, please view our Kingjet USA Shipping Policy. 

We pride ourselves on offering the most responsive support in the industry. Our USA based technical support team consists of highly trained, in-house experts ready to assist you. Whether you need immediate help via phone, remote online assistance, or an onsite visit, our professional team is always active. For specific support inquiries, please consult your sales representative.

Absolutely. Many of our customers are starting their first Printing business with us. We provide beginner-friendly guidance, setup assistance, training, and ongoing support to help customers feel more confident throughout the learning process. Our goal is to make printing easier, more approachable, and more reliable for businesses of all sizes.

Please note: To ensure a smooth learning curve and maintain this high level of production, users should possess basic computer literacy and a foundational knowledge of graphic software like Adobe Photoshop. Since our onboarding focuses entirely on equipment and printing mastery, basic computer training and design creation are not covered in our technical sessions.

Please connect with your sales representative for expert guidance on selecting the perfect beginner friendly printer option.

Not at all. While daily maintenance is essential to keep any professional digital printer running flawlessly, we have made the process simple and convenient. To make things easier, our printers feature an automated white ink circulation system that prevents printhead clogging. During your training session, we will provide clear, step by step instructions on routine care. Following these quick preventative steps ensures long-term reliability and protects your investment.

We offer a 1-year LIMITED warranty on our machines to give you total peace of mind. Please note that wearable parts, printheads, and consumables are not covered under the standard warranty.

To maintain your warranty coverage and ensure optimal performance, the machine must be operated using only certified Kingjet USA materials.

While the hardware can technically run other materials, we strongly advise using our certified, premium consumables. Our DTF inks, films, and powders are custom formulated for our systems to deliver stunning print quality and 50+ wash durability. Third-party supplies often lead to tracking issues, head clogs, and costly out-of-warranty repairs. We keep our premium supply pricing highly competitive so you can maintain a profitable workflow without sacrificing reliability.

While the majority of our printing equipment comes standard with US-compliant 110V configurations, certain industrial models require a 220V power setup. To ensure your shop is properly equipped, please discuss your facility's electrical specifications with your sales representative prior to shipping, and our technical team will gladly accommodate your requirements.